Processing time Your order will be shipped within 3-9 business days. Customs & fees Canada: No customs and duties will be charged for Canadians. Only federal and provincial taxes will be, please refer to your province taxes on goods. International & USA: Please note you will be responsible for shipping duties, fees and taxes applicable in your country on arrival.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@infinitevibes.ca. Please note that returns will need to be sent to the following address: [56 2e Avenue Melocheville Beauharnois, Qc JOS 1J0] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@infinitevibes.ca. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.